networking curriculum
support CD for senior
secondary studies

Topics
. Home
. Networking History
. Why network?
. OSI model
. Connecting up
. Protocols
. Technology
. Network types
. Topologies
. Issues
. Design factors
. Economic effects
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networking > why set up a network? > remote control

Sharing Resources and Services

Centralised help using remote control

Technicians and helpdesk staff can help workers with computer problems quickly and easily by using remote control software to demonstrate a procedure or fix problems by simply taking over the remote workstation as if they were at the keyboard.

The technician or helpdesk operator can remotely see the person's screen, control their keyboard and mouse and talk to them by online chat. This allows them to efficiently help colleagues anywhere in the building or anywhere in the world.

With such services, large organisations could have a single expert helpdesk in one location and offer hands-on assistance to employees across the LAN or WAN. You'd neither know nor care whether your computer problem was being solved by a person in Manchester or Melbourne.

Another network tool, the Telnet protocol, developed in 1972, lets authorised users log on to and operate a remote computer as if they were at its keyboard. It is excellent for technicians who have to administer a computer or file server that is physically far away - even in another country.

worksheets
. history
. why network
. osi model
. connecting
. protocols
. technology
. topologies (tla)
. issues
. network types
. design
. economics
. economics (cs)
   - solutions -

quizzes
. why network
. osi model
. connecting
. protocols
. technology
. topology
. issues
. network types
. design
. economics

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